Refund policy

Moto Italia Return & Refund Policy

Overview At Moto Italia, our products are crafted exclusively on demand. Because every item is custom-made specifically for you at the time of purchase, we are unable to accommodate general returns or exchanges.

Sizing & Shrinkage We kindly ask that you review the detailed sizing charts provided on each product page before completing your order. Please note that standard cotton and cotton-blend garments may experience minor shrinkage after being washed. We highly recommend factoring this in and allowing for slight shrinkage when selecting your size.

Damaged, Defective, or Quality Issues We pride ourselves on the quality of our modern Italian Style apparel and lifestyle products. If your item arrives with a printing error, a defect in the garment, or does not meet our manufacturing quality standards, please reach out to us. We will make it right by offering a free replacement or a refund at no cost to you.

Please inspect your order upon reception. Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

Lost in Transit For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. If the shipping carrier confirms the loss, we will cover the costs of a replacement order.

Exceptions / Non-Returnable Items

• Gift cards

• Items delayed or returned due to incorrect shipping addresses provided at checkout (these will be returned to our fulfillment facility and you will be liable for reshipment costs).

How to Start a Claim To start a claim for a defective, misprinted, or damaged item, please contact us at info@cyclewest.net.