Shipping policy

Moto Italia Shipping Policy

Order Processing & Production Time Every product at Moto Italia is custom-made to order just for you. Before your item ships, it must go through our production process.

  • Standard Production Time: Please allow 2 to 7 business days for our team to print, pack, and prepare your order for shipment.

  • Please note: Production times may increase slightly during peak holiday seasons.

    Printify

     

Estimated Shipping Times Once your order has been produced and handed over to the carrier, delivery times will depend on your location. We use a network of reliable carriers (including USPS, UPS, DHL, and regional carriers) to get your gear to you as efficiently as possible.

  • Standard US Delivery: 2 to 5 business days

  • Economy US Delivery: 4 to 8 business days

  • International Delivery: 10 to 30 business days

Total delivery time = Production Time + Shipping Time.

Tracking Your Order Once your order is ready to ship, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 to 72 hours for the tracking information to update in the carrier's system.

Multiple Shipments To get your items to you as quickly as possible, your order may be split into multiple shipments. If you order different types of products (for example, a t-shirt and a mug), they may be fulfilled by different specialized facilities. You will receive a separate tracking number for each package, and they may arrive on different days.

Customs, Duties, and Taxes for International Orders If you are ordering from outside the United States, your shipment may be subject to customs fees, import duties, and local taxes. These charges are applied once a shipment reaches the destination country. Moto Italia has no control over these charges and we are not responsible for paying them. The customer is solely responsible for all customs fees and taxes.

Lost or Delayed Packages While we strive to ensure every order arrives on time, transit delays can occasionally happen due to weather, carrier issues, or high volume.

  • If your tracking link shows no movement for an extended period, please be patient as carriers sometimes miss transit scans.

  • If your package is officially declared lost in transit by the carrier, please contact us at info@cyclewest.net within 30 days of the estimated delivery date so we can arrange a replacement for you, as outlined in our Return & Refund Policy.

Incorrect Shipping Addresses Please double-check your shipping address at checkout. We are not responsible for packages that are delivered to an incorrect address provided by the customer, or packages returned to the facility due to an incomplete address. If an item is returned to us due to an invalid address, you will be responsible for the cost of reshipping the item.